Privacy Policy
Effective date: 1 January 2025
At goChaarana, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our website or book a trek with us.
Information We Collect
- •Personal details you provide when booking a trek — name, email address, and phone number.
- •Payment information processed securely through Razorpay. We do not store your card or UPI details.
- •Usage data such as pages visited, browser type, and device information collected via Google Analytics.
- •Communications you send us via email, WhatsApp, or our contact forms.
How We Use Your Information
- •To confirm and manage your trek bookings and send you booking details.
- •To contact you regarding your booking, schedule changes, or safety updates.
- •To send newsletters and promotional offers — only if you have subscribed.
- •To improve our website experience using anonymised analytics data.
- •To comply with legal obligations and resolve disputes.
Sharing Your Information
- •We do not sell, rent, or trade your personal information to third parties.
- •We share necessary booking details with our local trek guides and transport partners solely to fulfil your booking.
- •Payment data is handled entirely by Razorpay under their own privacy policy.
- •We may disclose information if required by law or to protect the safety of our participants.
Data Security
- •All payment transactions are encrypted and processed through Razorpay's PCI-DSS compliant platform.
- •We use HTTPS across our website to protect data in transit.
- •Access to personal data is restricted to authorised team members only.
- •While we take reasonable precautions, no method of transmission over the internet is 100% secure.
Cookies
- •We use cookies to understand how visitors use our site via Google Analytics.
- •Cookies help us remember your preferences and improve your browsing experience.
- •You can disable cookies in your browser settings at any time, though some features may not function correctly.
Your Rights
- •You may request access to the personal data we hold about you at any time.
- •You may request correction or deletion of your personal data by contacting us.
- •You may unsubscribe from our newsletter at any time using the unsubscribe link in any email.
- •To exercise any of these rights, email us at gochaarana@gmail.com.
Third-Party Links
- •Our website may contain links to third-party websites such as Razorpay or social media platforms.
- •We are not responsible for the privacy practices of those websites.
- •We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
- •We may update this Privacy Policy from time to time.
- •Any changes will be posted on this page with an updated effective date.
- •Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out: